Privacy & Cookie Policy

As part of its offering of products and services, and through the various communication channels made available to users, the company collects different categories of personal data. This Privacy Policy (hereinafter referred to as the “Policy” or this “document”) provides you with clear and detailed information on how your personal data is processed and stored, as well as on your rights related to such processing.

Data controller

Chiera Sagl, in accordance with applicable data protection regulations, is the data controller. For any questions, complaints, or to exercise the rights mentioned above, you may contact the office responsible for data protection: by post at Chiera Sagl, Via Pioda 6, 6900 Lugano; or by email at info@agricolachiera.ch. We define the nature of the data collected, the purposes of such collection, and the retention periods, unless it is expressly stated in the data collection medium that the data controller is a third party. In that case, the data controller will specify the characteristics of the processing carried out under its sole responsibility.

To whom is this data protection notice addressed?

This Privacy Policy applies to you for one or more of the following reasons:
– If you are a “customer”: we are or have been directly part of a contractual relationship with you as a customer of the Company.
– If you are an “intermediary”: we process your data when you establish a relationship with our organization through one of our customers. In particular, you may be their representative, agent, principal, shareholder, or partner.
– You are a “potential customer”: your personal data are processed even if you do not have an ongoing contractual relationship with us.

How do we collect your personal information?

We collect your personal data through various communication channels, both in person and remotely, in different ways:
– directly from you, when you sign a contract with us, use our services, fill out a form, or browse our websites and mobile applications, as well as during the recording of telephone or video conference conversations, etc.
– or indirectly from external sources, public or private, which allow us, in full compliance with your rights and applicable regulations, to better understand you (browsing on third-party websites, sponsorship activities, referral operations, databases and publications made available by official authorities, etc.).

What data do we collect about you?

Personal data such as first and last name, contact data such as residential address, email address and phone/fax numbers, etc;

Why do we process your personal data?

In general, the processing of personal data enables us to provide or promote our various products and services. We process your personal data on the basis, as applicable, of the following legal grounds: our contractual obligations, our legitimate interests or those of third parties—while respecting your rights—your consent, and the protection of the vital interests of the data subjects. We primarily use your personal data for the following purposes: managing the day-to-day relationship with customers, intermediaries, and prospective clients of our products and services.

Profiling

We may carry out targeting and profiling activities, in full respect of your interests and rights, in order to guide our marketing efforts, develop new offers, and provide you with personalized advice and proposals, continuously improving the quality of our services.

How long do we keep your personal data?

We store and process your personal data for the time necessary to achieve the intended purpose. These periods are detailed as follows:
– data relating to prospective customers is retained for a maximum of 3 years from the last contact,
– customer data is retained for 10 years from the end of the contractual relationship,
– personal data may be stored in archives (i.e., with restricted access), for documentation purposes, for a maximum period corresponding to the duration of the contractual or commercial relationship, plus the time necessary for the settlement and consolidation of rights, applicable limitation periods, and the exhaustion of legal remedies.

What are your rights to your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase all personal data we hold about you. This does not include any data we are required to retain for administrative, legal, or security purposes.

Cookie

This website uses so-called “cookies.” Cookies are small data packets and do not cause any harm to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until they are deleted by you or by your web browser.

Cookies may be first-party (set by us) or third-party (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services within websites (for example, cookies used for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain features of the website would not function without them (for example, the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies necessary for electronic communication, to provide certain functions requested by you (for example, the shopping cart function), or to optimize the website (for example, cookies for measuring web audience) (necessary cookies) are stored on the basis of Art. 6 (1) (f) GDPR and Art. 31 revDSG, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically flawless and optimized provision of its services. If consent has been requested for the storage of cookies and similar recognition technologies, the processing will take place exclusively on the basis of such consent (Art. 6 (1) (a) GDPR and Art. 6 (6) revDSG). Consent can be revoked at any time.

You can configure your browser to be informed about the setting of cookies and to allow them only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to enable the automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.

Below are what cookies and services are used on this website:

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